Total Quality Management
Quality is important to SPS New England. Quality is a measure of excellence. However, quality does not stand alone at SPS. Safety and productivity are part of the total quality system. Quality is impossible without safety and productivity.
The SPS Total Quality System
- Provides a clear benefit to everyone involved
- Has a very clear accountability for success
- Is focused on a real measurable result
- Encourages careful planning and execution by the team
- Encourages experimentation and new ways to work together
The SPS Total Quality Program does not create rigid mandates that hinder the process. Top management encourages innovative thinking and taps into the hidden reserves of knowledge within the company to create a culture of teamwork and discipline.
Our construction teams consist of four levels of accountability
- Project Manager
- Superintendent
- Foremen
- Skilled field workers
Each level is responsible for communicating the plan to the next level, and all levels are empowered to participate in improving the quality process.
Our planning institutes checks within our own procedures that ensure that we do not overlook simple but critical activities. Communication is the key to quality management. Our employees are on the front lines and we make them part of the planning process. Communication is the basic tool we use to support the skills we already possess.